Tengo un error en solicitar firmas electrónicas en la aplicación

​Hi @Rebeca+Monje ,

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

Before pointing you to a fix, a couple of quick questions:

• Are you only seeing this in the desktop Acrobat app, or does it also happen if you try requesting a signature from Acrobat web (https://adobe.ly/4btuTaG)?

• Do you have more than one Adobe profile available when you sign in (for example, a personal Adobe ID and a separate work/business one)? If so, which one is active when the error shows up?

You've already covered the most common causes (correct recipient email, fresh install, cleared cache, confirmed license), so this usually comes down to which profile is active at sign-in. Here's what tends to fix it:

1. Sign out completely from Acrobat and any other Adobe apps, restart your computer, then sign back in with the same Adobe ID.

2. Go to https://adobe.ly/4wFrT3H > Account and security > Sign-in and security, and turn off "Select my profile automatically." Then choose the correct profile (Business/Enterprise if your e-signature license is tied to a work account) the next time you sign in, before opening Acrobat. More on managing profiles here: https://adobe.ly/4wAiMkx

3. Try requesting the signature from Acrobat web instead of the desktop app, just to see if the error follows that helps tell us whether it's the app or the account.

Let us know which profile you're using and whether the error also shows up on the web, and we'll take it from there.

~Amal