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Participant
October 23, 2019
Question

Text dropped from document - all images stayed and text boxes remained

  • October 23, 2019
  • 1 reply
  • 297 views

Had 160 page manuscript - saved - when reopened bold text remained but all other text dropped!! All images are OK. The character font and size information remained when using text editor

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1 reply

Amal.
Community Manager
Community Manager
October 23, 2019

Hi There,

 

Thanks for reaching out. As described above, the text dropped from the document, correct?

 

Would you mind sharing some more information for a better understanding:

 

  • Do you have Adobe Acrobat Reader DC (freeware) or Adobe Acrobat DC (paid subscription) and what is the version of the application? To check the version of the application please use the link  https://helpx.adobe.com/acrobat/kb/identify-product-version.html
  • Is this a behavior with a particular file? Please try to open a different file and check?
  • Could you please share the screenshot of the issue you are facing?
  • Please check for any missing updates. A new update for Adobe Acrobat/Reader DC got released on 17th Oct 2019 version 19.21.20048. Please try updating the application and see if that helps. Go to Help > Check for Updates. For detailed information please use the help article https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html
  • If the issue is with a particular file, could you please share the sample file with us through private message by clicking on the message icon on the top right corner of the screen.

 

We are here for help, just need more information

 

Regards

Amal