The action pane keeps loading when sending file as attachment

Forum|Forum|7 years ago
November 13, 2018
3 replies
3608 views

We are seeing an issue with the action pane that keeps loading forever in Adobe Reader DC version 2019.008.20081 and 2019.008.20074.

The problem is reproducable by the steps underneath, but does not occur every time.

Click on the enveloppe icon (share by mail)

In the action pane, under Send as attachment (translated from Dutch), click on Proceed (Default e-mail application (Microsoft Outlook))

Close the Outlook e-mail window that appears

Close the action pane

Click on the enveloppe icon again

Sometimes the action pane will display a loading icon that keeps spinning forever.

One of our users who used the send by mail feature in Adobe Reader in Citrx oftern, experiences this frequently and has reported this to our servicedesk.

We are able to reproduce this in our Citrix environment that is running 2019.008.20074.

Also I have installed Adobe Reader 2019.008.20081 on my fat client and am still seeing this behavior.

I have tried to isolate this issue but am not able to pinpoint the cause of this.

This topic has been closed for replies.

ambitious_doer0101

Participating Frequently

Any update on this?

Adorobat

Participating Frequently

Hi jacobw,

Could you confirm if you have tried the steps given in the forum threads mentioned above?

If yes, try following troubleshooting steps:

1- Download and run cleaner tool on the machine to uninstall reader: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine

3- Download and install reader from here: Adobe Acrobat Reader DC Install for all versions

4- Reboot the machine again and check.

Thanks,

Shivam

ambitious_doer0101

Participating Frequently

Followed all 4 steps and the issue persisted.

ambitious_doer0101

Participating Frequently

Adobe Reader DC V2019.010.20064

Windows 10 Pro

Adorobat

Participating Frequently

Thanks for the info. Could you try rebooting the machine once if you haven't already and try again? Does that help?

If that doesn't work, try repairing Acrobat using "Repair installation" option under Help menu, reboot the machine after repair and chec.

-Shivam

ambitious_doer0101

Participating Frequently

I have already rebooted, repaired, and re-installed, the issue still persisted.

Adorobat

Participating Frequently

Hi Startkabels,

As per the issue description mentioned above, you are facing issue when sending pdf file as attachment in reader, is that correct?

Could you confirm if you are referring to action pane as seen in the screenshot below? If yes, refer to the steps given in the following help document for the same: Attach to email option is not working | Acrobat DC, Acrobat Reader DC

You may also refer to the following forum threads discussing the issue similar to yours:

Unable to send as attachment to default mail program after 2019 update

can no longer Send File

When sending a file as an attachment from Adobe Reader to Outlook 2016 the email disappears when sending