Question
The Adobe application error referencing memory at 0x0000000000018
When I open a PDF document with Adobe Reader (25.001.20432), I get the following error:
The Adobe application error referencing memory at 0x0000000000018
So far, I have tried the following prescribed approach:
- Update Adobe Acrobat: Ensure you have the latest version of Adobe Acrobat installed. Sometimes, updates include fixes for common errors.
- Run Compatibility Troubleshooter:
- Right-click on the Adobe Acrobat program.
- Select Properties.
- Go to the Compatibility tab.
- Click on Run Compatibility Troubleshooter and follow the recommended settings
- Disable Protected Mode:
- Open Adobe Acrobat.
- Go to Edit > Preferences.
- Select Security (Enhanced) from the left pane.
- Uncheck the box labeled Enable Protected Mode at startup.
- Restart Adobe Acrobat and try opening the PDF again
- Use Adobe Cleanup Tool:
- Uninstall Adobe Acrobat.
- Delete all folders/directories named "Adobe" on your local drive (Program Files, PF x86, Common Files, etc.).
- Use the Adobe Cleanup Tool to remove any remaining files.
- Reinstall Adobe Acrobat
I also insured all of the latest updates are applied in Windows 11 Pro (64-bit), both from Microsoft and from dell.com/support.
Any help would be greatly appreciated.
Thanks!
