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Participant
March 18, 2025
Question

The Adobe application error referencing memory at 0x0000000000018

  • March 18, 2025
  • 1 reply
  • 1460 views

When I open a PDF document with Adobe Reader (25.001.20432), I get the following error:

The Adobe application error referencing memory at 0x0000000000018

 

So far, I have tried the following prescribed approach:

 

  1. Update Adobe Acrobat: Ensure you have the latest version of Adobe Acrobat installed. Sometimes, updates include fixes for common errors.
  1. Run Compatibility Troubleshooter:
    • Right-click on the Adobe Acrobat program.
    • Select Properties.
    • Go to the Compatibility tab.
    • Click on Run Compatibility Troubleshooter and follow the recommended settings
  1. Disable Protected Mode:
    • Open Adobe Acrobat.
    • Go to Edit > Preferences.
    • Select Security (Enhanced) from the left pane.
    • Uncheck the box labeled Enable Protected Mode at startup.
    • Restart Adobe Acrobat and try opening the PDF again
  1. Use Adobe Cleanup Tool:
    • Uninstall Adobe Acrobat.
    • Delete all folders/directories named "Adobe" on your local drive (Program Files, PF x86, Common Files, etc.).
    • Use the Adobe Cleanup Tool to remove any remaining files.
    • Reinstall Adobe Acrobat

 

I also insured all of the latest updates are applied in Windows 11 Pro (64-bit), both from Microsoft and from dell.com/support.

 

Any help would be greatly appreciated.

 

Thanks!

1 reply

Participant
March 21, 2025

Same Issue Here! Cant figure it out.

S_S
Community Manager
Community Manager
May 5, 2025

Hi @Limboipa @jbowling07,

 

Hope you are doing well. Sorry for the trouble with Acrobat.

 

The team is aware of the issue and is working on a fix. 

We request your kind understanding and patience while the team works on this.

 

Meanwhile, please help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

 

Look forward to hearing from yuo.


Regards,
Souvik.

Participant
May 29, 2025

It's been 24 days now. Has this been resolved?