The documents I've created can only be read by some users

Question

Hi,My PDFs are generated by a third party application, a CRM that use proprietary libraries to generate the documents and send it to customers like email attachment.The document's layout remain correct but the text seem to be written in a strange alphabet.Users notified us about this issue starting from last week and not all users are experiencing the issue.The CRM reseller gives me this workaround:1- Uninstall Adobe Reader DC2- Reboot3- Do a new installation of Adobe Reader DC....but I can not ask this to my customers.What could be the problem?What can I check?Regards

Anonymous · Accepted Answer

probably solved here Strange fonts

Dave Merchant · Answer

It sounds like the CRM is using a strange font and not bothering to embed it into the PDFs (a common problem with self-rolled code).

You can see the list of typefaces required by the PDF in Acrobat's File>Properties>Fonts dialog. If there's something not embedded it will show a substitution, and the only solution is to fic the CRM code. Reinstalling Acrobat Reader won't make a jot of difference.

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