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M
MoniqueMRR
Participant
September 23, 2021
Question

The file may be read-only, or another user may have it open...."

  • September 23, 2021
  • 1 reply
  • 1058 views

I have a MacBook Air and I have tried all of the suggestions to solve this problem and nothing works. There is no way to contact Adobe directly and I am simply tired and pissed off.  Is using PDF Expert and removing Acrobat and cancelling my subscription a better option? 

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 24, 2021

Hi Monique

 

Hope you are doing well and sorry for the trouble. As described you are getting the above error message.

 

Is this a behavior with a particular PDF file or with all the PDFs that you open? Please try with a different PDF file and check. If the file is stored on a shared /network drive, please download it to your computer first and then try again.

 

What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.07.20091 installed. Go to Help > Check for updates and reboot the computer once.

 

Also, share the exact steps you are doing that results in the error message.

 

We are here for help, just need more information.

 

Regards,

Amal

M
MoniqueMRRAuthor
Participant
October 26, 2021

Did all of that stil have the same problem

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 27, 2021

Hi there

 

We are sorry to hear that. Would you mind sharing the steps/workfow you are doing that results in the error message?

 

Regards

Amal

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