Known Participant

Question

The "Fill and sign" tool is crashing Adobe Acrobat reader

Forum|Forum|1 year ago
July 17, 2024
11 replies
11859 views

Opening any PDF > Click "Fill and sign" tool from the menu > The app crashes.

I've read all possible solutions in this site and none of them worked, including reseting my preferences and creating a new Windows user.

This topic has been closed for replies.

Ayush__Jain

Adobe Employee

Hello Everyone,

Thank you for reaching out to us on your concerns. Could you please update to the latest available version of Acrobat/Reader using "Help->Check for Updates" and see if issue gets fixed for you. ?

Thanks

Ayush Jain

N

not an expert

Participant

Logging out and logging back in solved the issue for me.

Meenakshi Negi

Community Manager

Hi All,

The issue has been addressed in the latest update released today. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue.

You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

Let us know how it goes.

Thanks,

Meenakshi

B

Billy29984041s54s

Participating Frequently

That is absolute BS. I fully uninstalled, restarted, re-installed Acrobat Reader, restarted again, ran the updater to confirm I was on the current version, and the problem persisted. Jihwa's "delete three files" fix above is the only thing that worked for me.

Thank you for:

Not helping at all
Lying to your customers about "fixing" the problem when it persisted

Meenakshi Negi

Community Manager

Hi Billy29984041s54s,

Sorry to hear that the fix didn't work for you.

Could you please confirm the Acrobat Reader version number currently installed?

Thanks,

Meenakshi

J

Joe38753707tl8p

Participant

Having same issue; on any file when i try to fill and sign tool adobe crashes

R

Rudy271718764zm3

Participant

The files are located in the following path:

C:\users\"Name"\appdata\roaming\adobe\acrobat\dc\security

If you delete the files indicated, then you should be good.

J

Jihwa & Jenny

Participant

https://www.reddit.com/user/TinHammer/

Found a fix: Needed to delete the following 3 files:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

Then it worked for me.

K

Kerstin38744181wn09

Participant

Hi! having the same problem, it worked til 11.07.24 since then it crashes with every file, when i want to sign or just to add text in a textfield, i have the free adobe version

latest update, win 11, 64 bit, deinstalled and installed the programm again.

tried to delet the 3 Files jihwa suggestet - couldn't find them so nothing to delete

any suggestions?

R

Rudy271718764zm3

Participant

Hi All,

I have tested the solution and works.

The files are located in the following path:

C:\users\"Name"\appdata\roaming\adobe\acrobat\dc\security

JR Boulay

Community Expert

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

S

Stephen37266012jrg1

Participant

Same problem here. This is an Adobe problem, not a user problem. Please can you guys wake up and smell the roses, there is an issue here that needs resolving.

Kobydo2Author

Known Participant

@Stephen37266012jrg1 Whenever I use an Adobe tool, I know that there's no one to talk to if there are issues. This is the 1st post I've made in their forums and I have zero expectations. I've told my clients not to use PDFs.

M

MARCO38696943cch8

Participant

I have the same problem. I have already done all the steps in the article but to no avail.

My Acrobat version is: 2024.002.20857 64 bit.

The OS is: Windows 10

It's urgently the solution.
Tanks.

Marco