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Participant
December 2, 2021
Question

The fill & sign freezes every time I click on add signature or add initials on Acrobat Reader DC

  • December 2, 2021
  • 1 reply
  • 10641 views

 

Fill & Sign -

When using the Sign feature, I click on add signature and the screen freezes.  Only thing I can do is go to tasks and end the Acrobat Reader DC app.

Help Please!!!

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1 reply

Meenakshi_Negi
Legend
December 3, 2021

Hi Robin,

 

Thank you for reaching out and sorry about the trouble.

 

As the screen freezes on adding signature under the Fill & Sign tool, please try once to repair the application and ensure that it is updated to the latest version. In the application, go to Help > Repair Installation or Check for updates.

 

If the issue persists, try removing the application and rebooting the machine.

Then reinstall the application directly from the following page: https://get.adobe.com/reader/enterprise/.

 

Let us know if the issue persists.

 

Thanks,

Meenakshi

Participant
October 12, 2022

I have followed as per given above but is not working.

Participant
August 14, 2023

Hi, 

 

I am still not able to load the page. Anyone able to resolve this? Only way to quit is via task manager.