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The login window appears and disappears in Adobe Reader DC when logged in to Creative Cloud

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Hello,

I have a problem with Adobe Reader DC (the latest version).

The login window appears and disappears in Adobe Reader DC when logged in to Creative Cloud.

Creative Cloud is up to date.

Crash or freeze

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Amal.Correct answer

Legend

Hi there

Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039 is now available. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.

For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

Let us know if you experience any trouble and need more help

Regards

Amal

Amal.Correct answer

Legend

Hi there

Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039 is now available. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.

For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

Let us know if you experience any trouble and need more help

Regards

Amal

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Paulius21779871qal0

Participant

After that planned 21.11.20039 update this infinite sign in open>close window loop still presists for me on every opened pdf document...

Is there a way to turn off log in suggestion every time I open pdf? or do I just stick with edge browser pdf viewer...?

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Amal.

Legend

Hi Paulius

Hope you are doing well and sorry for the trouble. Our engineering team is aware of the issue that the patch doesn't work for some users and they are working on it to find the fix.

We will share the update once we hear anything from them.

Thanks for your time and patience.

Regards

Amal

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Amal.

Legend

Hi there

Hope you are doing well and sorry for the trouble. As described, you are getting the blank login pop up window when opening the application.

This issue is reported to our engineering team and they are working on it to find the fix. We will share the update as soon as we get any news from them.

Thanks for your time and patience

Regards

Amal

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Paulius21779871qal0

Participant

I also have the same problem... I can freely use all adobe cloud programs and reader too, but every time I open something with reader, login window starts apearing and disapearing fast on loop (cant log in because it disapears instantly too)

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