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pawelb60380104
pawelb60380104
Participant
October 6, 2021
Answered

The login window appears and disappears in Adobe Reader DC when logged in to Creative Cloud

  • October 6, 2021
  • 3 replies
  • 4346 views

Hello,

 

I have a problem with Adobe Reader DC (the latest version).

The login window appears and disappears in Adobe Reader DC when logged in to Creative Cloud.

Creative Cloud is up to date.

    This topic has been closed for replies.
    Correct answer Amal.

    Hi there

     

    Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

     

    For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

     

    Let us know if you experience any trouble and need more help

     

    Regards

    Amal

    3 replies

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    January 11, 2022

    Hi there

     

    Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

     

    For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

     

    Let us know if you experience any trouble and need more help

     

    Regards

    Amal

    P
    Paulius21779871qal0
    Participant
    January 21, 2022

    After that planned 21.11.20039 update this infinite sign in open>close window loop still presists for me on every opened pdf document...

    Is there a way to  turn off log in suggestion every time I open pdf? or do I just stick with edge browser pdf viewer...?

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 21, 2022

    Hi Paulius

     

    Hope you are doing well and sorry for the trouble. Our engineering team is aware of the issue that the patch doesn't work for some users and they are working on it to find the fix.

     

    We will share the update once we hear anything from them.

     

    Thanks for your time and patience.

     

    Regards

    Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 17, 2021

    Hi there

     

    Hope you are doing well and sorry for the trouble. As described, you are getting the blank login pop up window when opening the application.

     

    This issue is reported to our engineering team and they are working on it to find the fix. We will share the update as soon as we get any news from them.

     

    Thanks for your time and patience

     

    Regards

    Amal

    P
    Paulius21779871qal0
    Participant
    November 17, 2021

    I also have the same problem... I can freely use all adobe cloud programs and reader too, but every time I open something with reader, login window starts apearing and disapearing fast on loop (cant log in because it disapears instantly too)

      pawelb60380104
      pawelb60380104Author
      Participant
      November 18, 2021

      Install a 32 bit version of Adobe Reader DC.

      https://get.adobe.com/reader/otherversions/

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