The reader always asks me for my credentials

Hi,

each time I open the Reader (v2021.011.20039) I notice I'm asked for credentials to login into my account.

Is it possible to avoid this? a sort of "remind me" for the next logons

This topic has been closed for replies.

Legend

Hi Gtsolid,

Thank you for reaching out and sorry for the delay in response.

Could you please confirm if this started recently?

Check if that helps.

Let us know how it goes.

Thanks,

Meenakshi

Known Participant

I tried the suggested procedures but I had no improvements.

I notice that if I enter from a device, I'll be disconnected on the other one. Do I have a maximum number of accessible account maybe?

Adobe Employee

Hi Gtsolid,

It seems you are having Adobe Acrobat DC on your machine which requires users to sign in to get activated.

You can cofirm this from the name shown on the title bar when you launch application. Is it showing Acrobat or Reader ?

Regards

Ravi

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