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E
eric-theking
Participant
January 16, 2013
Question

"There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again (103:103)

  • January 16, 2013
  • 1 reply
  • 43271 views

Hello,

after Upgrade to Adobe Acrobat Reader XI 11.0.1 we get a message in IE 8.0 during opening a PDF document.

"There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again (103:103)".

In Adobe Options Webbrowser there is no more possible to add the setting to open PDF not in IE.

Any ideas?

Thansk and BR

Eric



This topic has been closed for replies.

1 reply

P
Adobe Employee
pdfacro123
Adobe Employee
January 17, 2013

Hi,

Are you getting the error with any PDF that you open in IE, or just a certain type of PDF?  You can you please try the following and let me know if you're seeing the error?

1. Launch Reader

2. Choose Edit > Preferences > Security (Enhanced) > uncheck "Enable Protected Mode at startup"

3. Click on "OK" button

4. Exit Reader

5. Launch IE and open the PDF file

Thanks!

P
Pl8thed
Participant
February 1, 2013

That fixed the issue for us! Thank you!

P
Adobe Employee
pdfacro123
Adobe Employee
February 1, 2013

Does the error re-appear if you turn Protected Mode back on (Edit > Preferences > Security (Enhanced) > check "Enable Protected Mode at startup")?

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