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benk31307523
benk31307523
Participant
March 17, 2018
Answered

There was a problem opening this document.There was a problem reading this document (11)

  • March 17, 2018
  • 1 reply
  • 7905 views

I keep getting this error message whenever I try to open any new PDFs

"There was a problem opening this document.There was a problem reading this document (11)"

I have checked the security settings, redownloaded Adobe Reader DC, uninstalled, reinstalled, and converted old files to PDF.  I cannot open anything new.  Even documents saved as PDFs from the Adobe website will not open. 

I need to be able to open and download PDFs for my job, anyone able to lend any suggestions?Acrobat Reader​Acrobat​Standards & Accessibility (tagged PDF)​

    This topic has been closed for replies.
    Correct answer benk31307523

    So I have figured out the issue.  The file I was using had an unverified signature.  It caused the file to be corrupt and shut down my Adobe Acrobat Reader and locked me from opening any other documents.  If I closed the document and restarted the program it would allow me to open other documents.  In conclusion, I redownloaded the document without the signature embedded in it, resigned it and it solved the problem. 

    Hope anyone who has the same problem can use this information to solve their own. 

    1 reply

    benk31307523
    benk31307523AuthorCorrect answer
    Participant
    March 21, 2018

    So I have figured out the issue.  The file I was using had an unverified signature.  It caused the file to be corrupt and shut down my Adobe Acrobat Reader and locked me from opening any other documents.  If I closed the document and restarted the program it would allow me to open other documents.  In conclusion, I redownloaded the document without the signature embedded in it, resigned it and it solved the problem. 

    Hope anyone who has the same problem can use this information to solve their own. 

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