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2641587532@qq.com
Participant
October 21, 2019
Answered

there was a raise without handler

The adobe abroat reader DC on my mac keep crushing the "there was a raise without handler, the application will now exit." It doesn’t work even I uninstalled and reinstalled it. how to fix this?

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    vdobhalCorrect answer
    Adobe Employee
    November 13, 2019

    Hi,

     

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Release notes 

     

    Please try it out and let us know your feedback. Thanks for your patience and support!

     

    Regards,

    Vinod

    View reply

    16 replies

    Amy25820322oivo
    Participant
    August 26, 2022

    I'm also getting this issue and have followed these instructions - any resolutions achieved that haven't been updated here?

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    Adobe Employee
    vdobhalCorrect answer
    Adobe Employee
    November 13, 2019

    Hi,

     

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Release notes 

     

    Please try it out and let us know your feedback. Thanks for your patience and support!

     

    Regards,

    Vinod

    Translate
      Kathy24492472o7i3
      Participant
      May 17, 2022

      I am still having this exact problem and adobe says it is up to date,  Any other options to fix this?

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        Adobe Employee
        Priyanja
        Adobe Employee
        October 22, 2019

        Hi, 

        Thanks for reporting the issue. Can you please share more details regarding this issue : 

        1. OS version you are using 

        2. Acrobat version you are using . 

        3. Was this issue seen earlier as well.

        4. Any third party plugin or Software installed on your system related to pdf's . 

        5. Is this issue seen on just launching Acrobat or happens on opening any pdf. 

         

        Regards, 

        Priyanka 

        (Adobe Acrobat team)

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        2641587532@qq.comAuthor
        Participant
        October 23, 2019

        hi, 

        OS version is 10.14.6;

        The acrobat version is 19.021.20048;

        It worded well before, and only in the last few days that I started having this problem;

        No third party plugin, but a PDFelement was installed on my mac for a long time. they worked well together, so I don’t think it’s it;

        I set Adobe acrobat as the default software to open PDF files, and this issue happens every time when I try to open a PDF file.

        Thank you so much.

         

        kind regards,

        rujie zhang.

         

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        Adobe Employee
        Priyanja
        Adobe Employee
        October 23, 2019

        Hi, 

         

        Thanks for the response. Can you please share the dumps and sample process of the Acrobat while this error appears.
        You can refer the steps mentioned at https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html for getting the dumps on mac.

         

        Regards, 

        Priyanka 

        (Adobe Acrobat team)

         

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