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V
vaishakh
Participant
July 21, 2020
Question

There was an error opening the document. A file error has occured.

  • July 21, 2020
  • 2 replies
  • 552 views

Recently after a reinstallation of acrobat reader dc desktop application for windows 7, I am receiving an error message " There was an error opening the document. A file error has occurred" whenever I try to open any pdf file from the document cloud. However, these files are working fine when I access them through my android app. I tried updating the app to the latest version and signing out and signing in again. But the issue persists. How Can I Get the issue resolved? please help.

 Thanking you in advance. 🙂

    2 replies

    N
    netmouse
    Participant
    October 12, 2025

    Has there been any guidance or fix to this? I have the same issue when trying to open files from the cloud on my windows 11 computer in 2025. I can access the files fine from IOS or Android.

    Amal.
    Amal.
    Legend
    October 14, 2025

    Hi there,

    Hope you are doing well and thanks for reaching out.  We are sorry to hear about the trouble.

     

    Since you can open the same files from iOS and Android but not from your Windows 11 computer, the issue appears to be specific to your desktop setup. Please try the steps below:

    • Sign out and back in: Open Acrobat or Reader > Select your profile icon > Sign out, then sign back in with your Adobe ID.
    • Check for updates: Go to Help > Check for Updates and install any available updates.
    • Try opening the file via the web: Visit https://adobe.ly/3KOjIyX and open your file directly to confirm if it loads correctly there.
    • Repair the installation: In Acrobat, go to Help > Repair Installation.

    If the issue continues, please share a few more details:

    • The exact Acrobat or Reader version installed (Help > About Acrobat).
    • Whether the issue happens with all cloud files or only specific ones.


    This will help us narrow down the cause and suggest further steps.

     

    ~Amal

     

    N
    Nicholas0D4D
    Participant
    October 13, 2020

    I am having the same issues on Windows 10. Get that error when trying to open any documents from the document cloud within Acrobat Pro.

      bainc
      bainc
      Participant
      October 13, 2020

      Same here!

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