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N
ng5FE3
Participant
October 11, 2023
Question

There was an error opening this document. There was a problem reading this document (109)

  • October 11, 2023
  • 1 reply
  • 1384 views

 

 

 

Dear all, as per the subject.

My laptop OS: Windows 10 Pro

My Adobe Reader version is 23.006.20320

Affected user: Three

Troubleshooting steps: Re-install the Adobe Reader. To ensure I was using the updated version.

Observation: I tried opening the same file by different methods. Edge, Chrome browser, Foxit Reader, and PDF24 can all open the file. Only Adobe Reader is getting the subject error.

 

I would appreciate any help you can provide.

 

Best regards

SK Ng

    This topic has been closed for replies.

    1 reply

    MikelKlink
    MikelKlink
    Participating Frequently
    October 11, 2023

    PDF viewers often repair quite a number of PDF errors while loading a PDF.. Different viewers repair different errors. It looks like your PDF is damaged in a way that Adobe Acrobat does not repair but many other viewers do.

    Theoretically this could also be due to some bug in Acrobat. To make sure, we'd need the file in question for analysis.

    N
    ng5FE3Author
    Participant
    October 12, 2023

    Hello @MikelKlink, Thanks for getting back to my post. It's a quote for a customer, so I can't share the doc publicly. Only some PDF docs from the particular creator are having this issue. My last call is the creator using Adobe DC Pro to edit the quote. I'm still trying to find out more information.

    MikelKlink
    MikelKlink
    Participating Frequently
    October 12, 2023
    quote

    Only some PDF docs from the particular creator are having this issue.

    Have you asked the source of those particular pdfs whether they can open the pdfs in Adobe Acrobat Reader? If they can (and they also use the current Reader version), the way they send their pdfs to you may be the problem. If they cannot, they clearly should search for the problem at their site. 

     

    quote

    My last call is the creator using Adobe DC Pro to edit the quote.

    I doubt that the act of editing itself introduces the error. But it may well be connected. E.g. editing might increase the size of the pdf to a level that the channel they use to transfer the pdf to you cannot handle. 

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