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matthewh2850
Participant
February 22, 2018
Answered

There was an error opening this document. There was a problem reading this document (11).

  • February 22, 2018
  • 1 reply
  • 4495 views

Hi, When opening the pdf of a book chapter in Acrobat Pro DC (v 2015.010.20056) that I downloaded from our university library, I am getting the following error message:

"There was an error opening this document. There was a problem reading this document (11)."

When I select the pdf file, I can see the contents of the document, and even scroll through in view only mode on the Finder on my Macbook Pro. But when I try to open the file, I get the error message above. I can open the file with Adobe Digital Editions, an ebook reader that I have installed on my computer, so there doesn't seem to be a problem with the file. I have also gone into the preferences on Adobe Pro and turned off the Enhanced Security feature, but this doesn't help either.

Why can't I open this file with Adobe Pro DC?

Thanks!!!

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Correct answer matthewh2850

Problem solved. I simply closed Acrobat Pro and then reopened it, which resolved the problem. If this had failed, I would have tried a full reboot. One of the documents that I had open in Acrobat must have been causing the problem. A reboot solved it!!! 

1 reply

M
matthewh2850AuthorCorrect answer
Participant
February 22, 2018

Problem solved. I simply closed Acrobat Pro and then reopened it, which resolved the problem. If this had failed, I would have tried a full reboot. One of the documents that I had open in Acrobat must have been causing the problem. A reboot solved it!!! 

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