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maryl59953809
Participant
July 14, 2020
Question

"There was an error while reading a stream." Error while opening or browsing files.

  • July 14, 2020
  • 1 reply
  • 633 views

"There was an error while reading a stream." Is an error message I am getting while attempting to read comic PDFs I bought last year. The error will trigger at different points throughout each different pdf and cause select pages in the pdf to be completely blank. The page that triggers the error and the blank pages are the same every single time. 

 

I am on Windows 7, my Adobe Acrobat is up to date, and I already tried restarting my computer and Repair Installation. 

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 15, 2020

Hi there

 

we are sorry for the toruble. As described yoiu are getting the error 'There was an error while reading a stream'

 

Please reboot the machine once and navigate to Adobe Reader's Preferences and disable the 'Enable Protected Mode at startup'>click OK and relaunch Adobe Reader and check.

Are you getting this error message with all the PDF files or is it with a specific PDF file? Is it a scanned PDF file or PDF file with text?

Remove Adobe Reader using Acrobat cleaner tool https://labs.adobe.com/downloads/acrobatcleaner.html

Reboot the machine and install Adobe Reader from https://get.adobe.com/reader/enterprise/

If the issue is with a specific PDF file, please hsare the file with us for testing.

 

Keep us posted with the results

 

Regards

Amal

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