Skip to main content
S
Swifty-123456
Participating Frequently
October 17, 2018
Question

This file appears to use a new format...

  • October 17, 2018
  • 3 replies
  • 2900 views

I've been using Acrobat Reader 6.0.1 without problems until today. Then I downloaded the PDF for my new  freezer.

Opening this PDF I get a popup "This file appears to use a new format... Adobe recommends that you upgrade to the latest version... Please visit our product site at http://www.adobe.com/acrobat"

My first step was to go Help->Updates but that told me "No updates are available..."

So I went to the URL (above) and promptly got lost.

What should I do?

    This topic has been closed for replies.

    3 replies

    T
    Test Screen Name
    Legend
    October 18, 2018

    When a PDF opens in Chrome, it actually isn't using Reader at all. This is the bizarre thing about Adobe offering it: they are giving you a free product and something that ignores it!

    You can download the PDF you are viewing. Then click on the item at the bottom of the Chrome window and choose "Always open with system viewer".

    T
    Test Screen Name
    Legend
    October 18, 2018

    A tiny note that Reader 6 was current from 2003-2004, so it's at least 14 years old! You can uninstall Chrome in the usual way if you don't want it, and go back to Internet Explorer or Edge (as comes with Windows 10). You can also start the browser you want with the START menu or (on my Windows 10 system) the e button on the taskbar.

    T
    Test Screen Name
    Legend
    October 17, 2018

    Your copy is incredibly old. There have not been updates to it for more than a decade. You need to upgrade, not update. But first - What system do you run (eg Windows XP)?

    S
    Swifty-123456Author
    Participating Frequently
    October 18, 2018

    I'm on Windows 10 Pro.

    My reader install file came from 2011, so I removed that program and started to install Reader DC. That was about 30 minutes ago, and the installation is still at 0%

    Now, THAT is more like Windows XP with a 14.4kb modem!

    S
    Swifty-123456Author
    Participating Frequently
    October 18, 2018

    Many attempts later, I've installed Reader DC. Unfortunately I checked the box for Chrome Browser support, and now I cannot find out how to get the non-chrome browser program.

    So, another un-install and re-install on the way.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices