this file can't be previewed because of an error with the pdf preview handler

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I am having trouble previewing PDFs in the Windows Explorer preview pane. I am running Windows 11. I have tried everything I can think of, reinstalling Acrobat Reader, making it the default program, etc. I can preview Word files and images, so this problem only occurs with PDF files.

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C

cheryl_7203Correct answer

Participant

I have found the easiest way to fix this is to select the Menu > Help > Repair installation

See attached screen shot for details.

C

cheryl_7203Correct answer

Participant

I have found the easiest way to fix this is to select the Menu > Help > Repair installation

See attached screen shot for details.

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F

Fred28343147ta6c

Participant

Thank you. Worked like a charm.

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radzmar

Community Expert

The Windows explorer preview pane has nothing to do with Acrobat Reader. If it's not working, you need to fix your windows. Reinstalling Reader won't fix anything about this.

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Glockheavy

Participant

I'm having this issue with one of my customer's computers. She recently purchased a Surface laptop 15 with the new arm-based chips. I was wondering if there may be a compatibility issue. I've gone through each step listed in the forums and have yet to find a solution.

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