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Participating Frequently
November 29, 2007
Question

Thumbnails Missing in Vista Explorer Large & Extra Large View

  • November 29, 2007
  • 52 replies
  • 31140 views
I've noticed that thumbnail images are missing in the Vista explorer (View > Large/Extra Large Icon). I used to see a preview image in the explorer window without having to launch Acrobat Reader version 7.xxxx. I never use the preview pane, it was never necessary when the thumbnails provided a quick look inside the PDF document.

However, after installing version 8.1.1, these thumbnail images have disappeared and are now replaced by the generic Acrobat icon which came with the latest version. What's with that??? Do we HAVE TO upgrade from the free reader version to the pay version to get these previews?

This is not a Vista problem! This happened just after installing Reader 8. Images such as bitmaps, Photoshop psd files, png's, video mpg's, mpeg's and wmv's, for example, all display thumbnail images of the content in a Vista explorer folder window. But the PDF files only show the generic icon.

OS Name Microsoft® Windows Vista Home Premium
Version 6.0.6000 Build 6000
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    52 replies

    Participating Frequently
    May 31, 2008
    >>>I checked the Folder Options in the Control Panel. Under the View Tab, takeout check box next to "Always show icons, not thumbnails".

    Tried that, doesn't work, never has.

    Recently I had to do a factory-fresh, ground-up reinstall of Vista from my recovery set.

    After this virgin reinstall of windows, thumbnail images of the contents of the pdf files *were visible* in "large" and "extra large icon view" (preview pane not needed).

    As soon as Adobe reader 8.1.1 and 8.1.2 updated, that broke the thumbnails and now all I see is the generic red reader icon. It is impossible to fix that by uninstalling Reader and/or reverting to a previous edition.

    Furthermore, the Reader update broke thumbnails for Foxit also. Even if I completely uninstall Adobe reader.

    Service pack 1 is irrelevant to the missing thumbnails problem. Thumbnails were missing long before I installed that, hoping M$ and Adobe would have put their heads together by now and fixed this stupid problem. No dice.

    PDF previews are also known to be missing in Outlook 2007.
    Participant
    May 30, 2008
    I had opposit problem..i DID wnat to see adobe thumbnails so if you want to be able to see actual document that was scanned:

    I checked the Folder Options in the Control Panel. Under the View Tab, takeout check box next to "Always show icons, not thumbnails".
    Participant
    May 30, 2008
    Simpler sollution...it is caused by Adobe 8.1.2 upgrade:

    I checked the Folder Options in the Control Panel. Under the View Tab, it
    was changed to "Always show icons, not thumbnails". I originally didn't have
    that checked. Making that change in the Folder Options fixed it all. AND,
    I'm running Adobe Acrobat 8.1.2 in Vista. Perhaps this will help others,.

    I can also say do NOT EVER DOWNLOAD SERVICE PACK I. It causes too many
    problems. Micorsoft even has special FREE tech support= 866-234-6020 so what
    does that tell you. I spent 68 minutes with tech taking over my laptop to
    create new profile in outlook because i kept getting data error message
    everytime i opened and my reminders didn't work right either....comman lines
    didn't work either. (see my other entry in outlook)
    Hopefully, you can make these suggestions with those with same issues.
    Participant
    May 30, 2008
    I went onto Adobe chat and found the answer:
    I checked the Folder Options in the Control Panel. Under the View Tab, it
    was changed to "Always show icons, not thumbnails". I originally didn't have
    that checked. Making that change in the Folder Options fixed it all. AND,
    I'm running Adobe Acrobat 8.1.2 in Vista. Perhaps this will help others,.

    I can also say do NOT EVER DOWNLOAD SERVICE PACK I. It causes too many
    problems. Micorsoft even has special FREE tech support= 866-234-6020 so what
    does that tell you. I spent 68 minutes with tech taking over my laptop to
    create new profile in outlook because i kept getting data error message
    everytime i opened and my reminders didn't work right either....comman lines
    didn't work either. (see my other entry in outlook)
    Hopefully, you can make these suggestions with those with same issues.
    Participant
    April 28, 2008
    Sorry for the double entry...
    Participant
    April 28, 2008
    Right... I've been having the same problems with thumbnails and thought you guys were smart so I followed your advise. Nope, no good. Running Vista Ultimate 32-bit. Then, after changing the "Open With" options a dozen times, I checked the Folder Options in the Control Panel. Under the View Tab, it was changed to "Always show icons, not thumbnails". I originally had thumbnails when I installed Vista but about a week or so ago, it all changed and I have no idea how or why. But making that change in the Folder Options fixed it all. AND, I'm running Adobe Acrobat 8.1.2. Perhaps this will help others, perhaps not. ...
    Participant
    April 28, 2008
    Right...

    I've been having the same problems with thumbnails and thought you guys were smart so I followed your advise. Nope, no good. Running Vista Ultimate 32-bit. Then, after changing the "Open With" options a dozen times, I checked the Folder Options in the Control Panel. Under the View Tab, it was changed to "Always show icons, not thumbnails". I originally had thumbnails when I installed Vista but about a week or so ago, it all changed and I have no idea how or why.
    But making that change in the Folder Options fixed it all. AND, I'm running Adobe Acrobat 8.1.2. Perhaps this will help others, perhaps not. ...
    Participant
    April 1, 2008
    I feel your pain. I'm setting up a new system with vista and its been hit or miss with apps that are not ready for prime time. Therefore I have adopted a "test first" policy as far as buying the pro versions of this or that. If you're good at googling you should be able to find a testing copy of Acrobat Pro but I recommend you don't do the update. Only when I see stability in the application, will I fork out money for their coders. Just as nobody wants to pay for a car that works some of the time Nobody likes to pay for
    beta apps disguised as pro vista compatible.


    good luck and regards,
    Participating Frequently
    April 1, 2008
    >>>So now I had a clue. Acrobat Reader was not working in vista, but Pro was.

    That's exactly the point. Adobe wants everybody to pay $$$ and upgrade to Pro, otherwise no more thumbnails in basic reader. In essence, the update from 8.0 to 8.1.x is really a "downgrade".

    Their programs (especially the CS3 suite Photoshop, Flash, etc.) are getting bloated and buggier with each "update". There are days I can't even start Flash Professional and Photoshop CS3 and I have to run system restore to get them working again. An exhaustive gOOgle search for fixes and workarounds is fruitless . . . uninstall, clean out registry, reinstall, update, roll-back . . . you name it, I've tried 'em all.
    Participant
    March 31, 2008
    Well, that didn't take too long. I had to understand which file invoked the thumbs before I could address the problem. The issue is clearly an acrobat one. I had the wrong file, I was looking in the reader directory instead of the Pro directory, its was acrobatinfo.exe not acroRd32Info.exe that I was looking for. So now I had a clue. Acrobat Reader was not working in vista, but Pro was. I re-installed Pro and did an update. Once this was done, I opened reader pro and then explorer and made sure the default was set to details, then I re-associated pdf files to reader pro and switched to large icons. In a matter of moments, my thumbnails came back.

    When I updated the pro version, reader started to crash but the thumbs still appeared. When I looked at taskmanager, acrobatinfo.exe was there so that made sense. Why reader pro crashed is beyond me. I downgraded back to pro 8.0 and all is well.