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Purnima5E60
Participant
February 13, 2021
Answered

Thumbnails not showing

  • February 13, 2021
  • 3 replies
  • 5134 views

I have the latest continuous release of AdobeAcrobat Reader DC (2021.001.20135). I had enabled PDF thumbnails previews in File Explorer, but after that update, they did not show up. Only the default icon was showing. I tried turning it on and off copule of times, repaired the installation, and even installed it again; but the thumbnails are still not showing. What should I do now?

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi Purnima,

 

Thank you for your patience and sorry for the trouble caused.

 

Please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html 

 

Let us know how it goes.

 

Thanks,

Meenakshi

3 replies

TanviRastogi
Adobe Employee
TanviRastogi
Adobe Employee
March 2, 2021

Hi

 

Please update your Acrobat DC and Acrobat Reader DC. The latest patch release (21.001.20142) has the fix for this problem. To update from within the product, open Acrobat or Acrobat Reader, and go to Help > Check for updates.

 

Thanks

Tanvi

U
Usefulbells
Participating Frequently
November 15, 2021

The problem has returned. I have version 21.007.20099 and have gone through every solution posted anywhere on the internet from changing preferences to regedit with no success. PLEASE someone help!

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
February 17, 2021

Hi Purnima,

 

Thank you for your patience and sorry for the trouble caused.

 

Please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/thumbnail-preview-does-not-appear-after-updating-reader.html 

 

Let us know how it goes.

 

Thanks,

Meenakshi

P
Purnima5E60Author
Participant
February 26, 2021

Thank you very much! Well I opened a folder I hadn't visited for a while, and guess what, all thumbnails started reappeaing, albeit slowly. Thanking you gaain for your much needed help.

Meenakshi_Negi
Meenakshi_Negi
Legend
February 15, 2021

Hi Purnima,

 

Thank you for reaching out and sorry for the trouble.

 

This is a known issue with the latest version and the team is working on the fix.

We will update you once the fix will be available.

 

We appreciate your patience. 

 

Thanks,

Meenakshi

dzgnr89
dzgnr89
Inspiring
July 1, 2022

I have updated to latest Acrobat Reader DC and Acrobat PRO. Enabling thumbnail preview by going to the options of each of them has not helped at all. I am running Windows 10 - 64 bit.  I tried unisntalling and reinstalling both of the software and restarted my laptop multiple times but still no success. Please suggest a solution.

U
Usefulbells
Participating Frequently
July 1, 2022

I have a desktop and a laptop. The latest update resolved the problem on the desktop but not the laptop both running the latest versions of W10.

A work around is to delete the pdf file and then restore but that is anoying and should not be necessary.

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