Skip to main content
Participant
December 13, 2021
Question

Time discrepancy in acroNGLLog.txt

  • December 13, 2021
  • 0 replies
  • 1005 views

I have a user who views documents in one of our apps and several times a day, when he opens a pdf through adobe in the browser, the entire Internet Explorer browser freezes and must be closed through task manager. There are no errors in my app's logs. I looked in Adobe's acroNGLLog.txt file and found that at the time of the freeze, there are lines printed with the incorrect date/time:

09-12-2021 01:16:34: AcroNGL Integ ADC-4240758 : NglStatusCode::PROFILE_UNAVAILABLE
09-12-2021 01:16:34: Closing File
09-12-2021 01:16:34: ---2---
09-12-2021 01:16:34: Entitlement is 1
09-12-2021 01:16:34: AcroNGL Integ ADC-4240758 : ACROBAT LICENSE CHANGE NOTIFICATION : Entitlement is Reader/Residue.
09-12-2021 01:16:34: Closing File
09-12-2021 07:09:39: ---2---
09-12-2021 07:09:39: Total ticks for ProcessNglProfile :: 1
09-12-2021 01:26:03: ---2--- 

 

I am unsure what it is supposed to be printing here and why it is printing the wrong time. I have figured out that it is a time of a previous, successful document viewing. Maybe previous document information is being stored somewhere? I have attached 3 log files, all with this same time discrepancy during browser freezes. 

This topic has been closed for replies.