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P
pama68821827
Participant
July 14, 2020
Question

toolbar grayed out

  • July 14, 2020
  • 1 reply
  • 548 views

After bringing up adobe reader, the entire screen grays out. I can't email, print, anything. What could be causing this? Windows 10 system

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
July 15, 2020

Hi Pama

 

We are sorry for the toruble. As described the entire screen greys out and you cant email, ptintor anything

 

Would you mind sharing the version of the Adobe Acrobat Reader dc you are using? To check the version go to help > About Adobe Acrobat Reader DC and make sure yoiu have the latest version 20.009.20074 installed. Go to Help > Check for Updates.

 

If it still doesn't work please try to repair the installation from the help menu and see if that helps.

 

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Keep us postted with the results

 

Regards

Amal

P
pama68821827Author
Participant
July 20, 2020

Thank you for the suggestions. Unfortunately it did not work.

The version is 2020.009.20074.

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