Participant

Answered

top of window is blank

Forum|Forum|6 years ago
May 14, 2019
4 replies
34543 views

When I open Adobe Reader DC, the top of the window is white and I can click in it and it clicks whatever is under the window.

Thoughts?

ETA: Windows 10, current version of DC

Correct answer AnandSri

Hey Ricke,

I am sorry for the trouble, press F9 key from the keyboard once and check if this brings the Menu bar.

Press CTRL + K from the keyboard to bring the Adobe Reader's preferences window and in 'Documents' section uncheck Allow documents to hide menu bar, toolbars, & window controls>Click OK, restart the application and the machine and check.

If the issue persists, use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know if you experience any issue.

Thanks,

Anand Sri.

J

JamesL64

Participant

This issue is annoying and was minimizing the window to view. I was finally fed up and did a search today for this issue. Found and followed AnandSri instructions and it solved the issue. Thank you

A

Alan98BC

Participant

I have read this solution and other "solutions" from other forums that suggest elaborate "fixes" such as altering registry entries etc...
SSD's are a ficle piece of equipment and after a while when they are starting to wear, strange things start to happen.
I had this problem with Adobe, Firefox, Chrome, Edge, IE Explorer, and other software. I followed some of the "recommendations" only for it to work temporarily then it came back, which was also the experience from othe users.
The permenent solution was that I bought a new SSD, cloned it with a $29.00 drive to drive cloner, then replaced my old SSD with the new one and voila!! No more issues with the blank bar on any of my software.
It wasnt the graphics card, or settings, or anything else. It was the fact that my SSD drive was over 2 years old and wearing down.

C

carloss75992285

Participant

Hi Alan98BC, Did you clone the old drive to the new one or did you installed a fresh copy of Windows?

D

DJRMewzique

Participant

This happens to me ALL THE TIME.

And so far, the only way to fix it is to reboot my entire machine, which is infuriating.

jeden87

Participant

I believe this might have something to do with Lenovo, or integrated graphics with multi monitors. I work for a firm that uses lenovo laptops and this happens to a lot of users. It happens in file explore, web broswer and adobe from what i noticed. Basically it puts a white or black rectangular horizontal line about 1 - 2" thick across the whole screen on top (sometimes at the bottom) covering the tool bar and making it inaccessible. There's a workaround for this issue that i found on the fly. Try any of the following.

1 - if it happens in a browser try hitting f11 twice.

2 - go into display settings and change the primary monitor to the other monitor and back to the same monitor or change the scale and layout to anything else that it's set to, for example if it's at 100% change it to 125%.

3 - Win+Ctrl+Shif+B

this is only a tempoary fix and you will experience it again. I believe it has something to do with integrated graphics, but i already tried updating drivers, bios etc and still having same issue. If you experience this and find a solution, any help would be greatly appriciated.

S

Staffan168A

Participant

I have exactly this same problem with a new Lenovo X1 and had it on my old X1 as well and only when using multiple monitors. Interesting is that it doesn't effect Outlook but only in Explorer/Edge or Acrobat DC. It seems that the issue starts when opening up documents in Acrobat DC which is why I am wondering if DC doesn't cause the problem?

AkanchhaS8194121

Legend

Hi Ricke,

Thanks for sharing the screenshot.

Seems the application didn't launch properly. As mentioned, you have current version of DC. Would you please share the dot version with us? Open Reader DC>Help>About Reader DC

Adobe Acrobat official update (19.012.20034) issue is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates or you may refer to the release notes: DC Release Notes — Release Notes for Acrobat DC Products

Let us know the result.

Thanks,

Akanchha

R

ricke93266193Author

Participant

Exactly how do you click in a menu that isn't there????

AnandSri

Correct answer

Community Manager

Hey Ricke,

I am sorry for the trouble, press F9 key from the keyboard once and check if this brings the Menu bar.

Press CTRL + K from the keyboard to bring the Adobe Reader's preferences window and in 'Documents' section uncheck Allow documents to hide menu bar, toolbars, & window controls>Click OK, restart the application and the machine and check.

If the issue persists, use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know if you experience any issue.

Thanks,

Anand Sri.

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