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A
ahmed357
Participating Frequently
November 21, 2016
Question

touchpad scrolling is very fast

  • November 21, 2016
  • 7 replies
  • 10999 views

My touchpad is very fast in scrolling up and down in the documents. I can't even control it and I have to use an external mouse to scroll any pdf document!

My specs:

Dell Inspiron 7559 (Core i5 #4 - 8G RAM - 256GB SSD - No touchscreen)

Windows 10 Pro 64 bit

Adobe Acrobat Reader DC 2015 release Version 2015.020.20042

Please please please anyone help, I can't read any document or book easily right now

    This topic has been closed for replies.

    7 replies

    Dean Hougen
    Dean Hougen
    Participant
    June 7, 2018

    Here it is June of 2018 and this problem still has not be fixed.

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      June 8, 2018

      Hello Deanhougen,

      We apologize for the inconvenience caused, have you tried changing/updating the mouse scrolling rate?  Does it make any difference?

      You may check under "Page Display" whether Enable Scrolling is selected or not? If not, then put a check there.

      Launch application>View>Page Display>Enable Scrolling.

      Also, check Edit>Preferences>Page Display> Single Page/Single Page Continuous.

      What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

      Is it a Mac or Windows machine and what is the version of the operating system installed?

      Make sure that you have the latest firmware/driver installed for the touchpad.

      Let us know how it goes and share your findings.

      Regards,

      Anand Sri.

      utkarshuv
      utkarshuv
      Participant
      December 6, 2017

      I have a similar issue with Adobe reader DC. It seems this issue is predominantly in Windows Precision trackpads. I had a laptop with Synaptics trackpad and the scrolling in Adobe Reader worked fine.

      It must be noted that scroll speed in all other applications and softwares is just fine. It is only Adobe Reader that is extremely sensitive to touchpad inputs. Just moving the contact area of my fingers (without actually moving them over the touchpad) scrolls through the entire page.

      I was forced to use a third party PDF reader to overcome this issue as it is impossible to read PDFs with this reader

      A
      ahmed357Author
      Participating Frequently
      October 1, 2017

      sb116​

      So, I think this is not only me having the same problem! and after almost a year, you still didn't fix it!

      Seedati007
      Seedati007
      Participant
      June 14, 2017

      Im having the same problem when using my touchpad. However if i make the pdf window smaller and scroll out of the adobe pdf reader it scrolls like it should but when putting the mouse over the application it scrolls way too fast. Please sort this out asap

      oldhess
      oldhess
      Participant
      May 6, 2017

      Same problem here. When scrolling through my text books which are on avg 1-5k pages the scroll jumps 10 paged at a time. SO ANNOYING. GET THIS SHIZ FIGGURED OUT ADOBE!

        D
        Danielius
        Participant
        March 20, 2017

        Hi, I've found the same problem.

        When you use a mouse to scroll, it's OK. But when you use the touch-pad to scroll (two-finger), the pages just run too fast. It's unable to control it.

        But the touch-pad works well on Chrome, Word or any other PDF readers such as Sumatra PDF.

        The touch-pad on my Win 10 Device is made by Elan.

          S
          Community Manager
          sb116Community Manager
          Community Manager
          November 22, 2016

          Hi Ahmed.hamdy90,

          There is no feature to control the scrolling speed you mentioned with in the application.

          However, you can try these steps :

          • Update your mouse scrolling rate
          • And for that go to View>Page Display>Single Page Continuous/Single Page as per your requirement

          Let me know if it works.

          Thanks,

          Supriya

          A
          ahmed357Author
          Participating Frequently
          November 22, 2016

          Hi sb116

          My touchpad scrolling speed is perfect with all applications (native, third party) like MS Edge, Chrome, Word, ...

          I am only facing this problem with Adobe Acrobat Reader DC. I tried all of the page display setting with no hope.

          The only thing remaining for me to do, is to use another pdf viewer...

          Clearly it is a problem with Adobe Acrobat Reader DC, not my touchpad configuration.

          Would you please assist me? I can provide technical details in order to address this issue and solve it.

          tdallagnol
          tdallagnol
          Participant
          January 10, 2017

          Hi

          I'm on Windows 10 here and I'm facing the same problem. This problem only occurs with Adobe Acrobat Reader. What I have found is that the speed of scrolling using the trackpad in Acrobat Reader depends on the number of pages of the document. Small documents, with 20 pages works fine. Documents with 2000 pages don't.

          Mouse wheel works fine no matter if the document is small or huge.

          I didn't find a solution. The mentioned configuration cited is not effective for this problem.

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