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October 3, 2018
Question

Trackpad scrolling on Surface Pro 2017 broken in "Fit One Full Page" mode

  • October 3, 2018
  • 0 replies
  • 416 views

Scrolling while in "Fit One Full Page" mode in Adobe Acrobat Reader DC is broken on Surface Pro 2017 trackpad. Scrolling is smooth using the trackpad in the other view modes, but in One Page mode, scrolling is erratic, not smooth, and seems to be "stuck" (you can see the scrollbar trying to move, with the preview flashing, but the page doesn't smoothly scroll). Scrolling works perfectly using the touch screen in all modes, and the trackpad works fine in all the other modes. This has been a problem since I purchased the Surface Pro. I thought the new update to Acrobat Reader DC would fix the issue, but it hasn't been addressed. Can anyone help me with this?

Here's a system report:

Account Detail:

   User Rights: Admin

   User Account Control: Limited

   Process Integrity: Medium

   Profile Type: None

Acrobat Detail:

   Sandboxing: Off

   Captive Reader: No

   Multi-Reader on Desktop Support: Off

Available Physical Memory: 3620092 KB

Available Virtual Memory: 3633860 KB

BIOS Version: MSFT   - 0

Default Browser:

Default Mail:

Display Detail:

   Screen Width: 2736

   Screen Height: 1824

   Number of Monitors: 1

   Number of Mouse Buttons: 5

   Has Mouse Wheel: Yes

   Has Pen Windows: No

   Double Byte Character Set: No

   Has Input Method Editor: Yes

   Inside Screen Reader: No

Graphics Card:

    Version: 0.0.0.0

    Check: Not Supported

Installed Acrobat:

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

    Version: 19.8.20071.303822

    Creation Date: 2018/09/20

    Creation Time: 1:32:20 AM

Locale: English (United States)

Monitor:

    Name: Intel(R) HD Graphics 620

    Resolution: 2736 x 1824 x 59

    Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows 10

OS Version: 10.0.17134 

Page File Space: 4194303 KB

Processor: Intel64 Family 6 Model 142 Stepping 9  GenuineIntel  ~2712  Mhz

Session Detail:

   Boot Type: Normal

   Is Shutting Down: No

   Network: Available

   Inside Citrix: No

   Inside VMWare: No

   Remote Session: No

   Remote Control: No

   Using JAWS: No

   Using ZoomText: No

   Using Windows-Eyes: No

   Using NVDA: No

System Name: DESKTOP-U21IRHN

Temporary Directory: C:\Users\csinn\AppData\Local\Temp\

Time Zone: Central Standard Time

Total Physical Memory: 4194303 KB

Total Virtual Memory: 4194176 KB

User Name: csinn

Windows Detail:

   Tablet PC: Yes

   Starter Edition: No

   Media Center Edition: No

   Slow Machine: No

Windows Directory: C:\WINDOWS

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