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wunwolf
wunwolf
Participant
October 18, 2018
Question

Tried updating Adobe 9 to DC Reader but failed

  • October 18, 2018
  • 1 reply
  • 624 views

Hi

Need help..... I am using a laptop Win 7 which I previously downloaded with Adobe 9. Wanted to change it to DC Reader but during the updating process, Adobe 9 was deleted and the application kept telling me a newer version is installed. Tried the Adobe Cleanup application but it still keep popping up that message.

Any suggestion?

Thanks a million in advance.

    This topic has been closed for replies.

    1 reply

    K
    Adobe Employee
    Karan Malik
    Adobe Employee
    October 18, 2018

    Hi,


    Could you please let us know your OS?

    Similar issue is seen on OS Win 7 if SP1 is not installed. If you are on Win 7, ensure you are on OS greater than Win 7 SP1.

    If you are on OS Win 8.1, please ensure following Microsoft Updates are applied : https://support.microsoft.com/en-in/help/2919355/windows-rt-8-1-windows-8-1-and-windows-se rver-2012-r2-update-april-201

    If you are still facing this issue, can you see if you can install Microsoft Universal C Runtimes as described here - https://support.microsoft.com/en-in/help/2999226/update-for-universal-c-runtime-in-windows

    and, then try installing Reader DC. Let us know if this resolves your issue.

    Thanks,

    Karan

    wunwolf
    wunwolfAuthor
    Participant
    October 18, 2018

    Hi Karan

    Thanks for the reply.

    I am currently running on Win 7 Home premium. I believe that won't be SP1, right? Therefore, do I still need to install MS Universal C Runtimes?

    Thanks.

      K
      Adobe Employee
      Karan Malik
      Adobe Employee
      November 1, 2018

      If you could, please update your Win 7 to latest Service Pack version. Post that you will be able to install the runtimes required to run Acrobat Reader DC. You can also check your windows version: Click Start – RUN , type “winver” and press enter.

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