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A
Anonymous
January 4, 2019
Answered

Trouble launching Adobe Acrobat Reader DC

  • January 4, 2019
  • 2 replies
  • 12490 views

I have a PC running Windows 10 which has Adobe Acrobat Reader DC (latest ver) installed on it. Suddenly, the program won't launch, either by opening a PDF file or by trying to start the program directly. No error message or other notice, just won't start all of a sudden (i.e. this has not been a problem up until a couple of days ago). Very strange. Any thoughts on what this could be? All other apps/programs works fine. (Also, I have tried to uninstall and reinstall, still doesn't work).

Thanks

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Adams,

    We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and then locate Adobe Reader's icon, right-click and choose 'Run as administrator' and see if this brings up Adobe Reader.

    If you are not able to launch it, then try resetting the preferences of Adobe Reader and reboot the machine, to reset the preferences, refer to How to reset Acrobat Preference settings to default.

    Also, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after installing the latest patch of Adobe Reader 19.010.20069.

    If you still experience any issue, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Then install the latest update version 19.010.20069 from help>check for updates.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    2 replies

    A
    Anonymous
    January 7, 2019

    Hi, thanks, the first action ("right click and choose 'Run as administrator'") fixed the issue!

    Best,

    Adam

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    January 4, 2019

    Hello Adams,

    We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and then locate Adobe Reader's icon, right-click and choose 'Run as administrator' and see if this brings up Adobe Reader.

    If you are not able to launch it, then try resetting the preferences of Adobe Reader and reboot the machine, to reset the preferences, refer to How to reset Acrobat Preference settings to default.

    Also, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after installing the latest patch of Adobe Reader 19.010.20069.

    If you still experience any issue, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Then install the latest update version 19.010.20069 from help>check for updates.

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    L
    ltcolkep
    Participant
    October 13, 2019
    I began to have this problem sometime this summer. I couldn't get anything to work, so I downloaded Soda and used it until now. I decided to try to get Adobe working again and tried all the advice you provided for this other user. None of it worked. Adobe doesn't launch either directly (even running as adminstrator) or via clicking on a PDF. It appears that no action happens and nothing shows up running in Task Manager. In any case, I gave up today and download Adobe XI for XP machines (I'm running Windows 10). This old version of Adobe works great. If you have any other ideas so I can use the current version, I'll be glad to try them.
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