Trouble with Reader since I upgraded my Mac to Ventura

Forum|Forum|3 years ago
December 20, 2022
3 replies
3092 views

I’ve been having trouble with Reader since I upgraded my Mac to Ventura.

If you go to this 9 Nov list of Adobe products compatible with Ventura, Reader isn’t on it. https://helpx.adobe.com/download-install/kb/macos-ventura-compatability-common-issues.html

The page says to wait til the uncompatibles are compatible, but I’m stuck and have to live with it. I’m guessing I’m not alone in this.

The main manifestation of this problem is that my comment toolbar only has the highlighter in it, not all the others. In fact, I have to shut comments off to get to the workarounds I’ve been using. So far, the workarounds seem to work. But I’d feel better if I knew Reader was not going to go squirrelly on me or my proofs would be hard for someone to read my comments done in my workarounds.

I stumble on this page: https://helpx.adobe.com/acrobat/kb/background-processes-macos-ventura.html
Fix issues for Acrobat Refresh Manager | macOS 13 Ventura

It mentions Adobe Acrobat Synchronizer, but I’ve seen scary comments about it online.

Can anyone give me some guidance on this? I’ve chatted with three live operators and they were, uh, let’s just say, unhelpful. The last one said: “Hello, I'd be happy to help you today, let me first pull up your account information and access your details.” And then 5 minutes later, all I got was this: “While this conversation has ended, feel free to come back anytime you need help.”

This topic has been closed for replies.

M

Mats27632977qvc9

Participant

The problem I had with Acrobat Reader is solved, it appears that it was related to Open Core Legacy Patcher.

The solution was to restart the Mac in Safe Mode an do a Reader virgin run. I also had a problem with Speedtest crashing that was also solved this way.

J

Jill26302438msaa

Participant

Good morning, can you be more specific for those of us who are not as versed in safe mode?

I

ingwederketzer

Participant

Maybe late but I did what Mats said. There is more detail:

1. Uninstall AAR. I used AVG Tune Up but maybe just by deleting will work.

2. Enter in safe mode. I did follow these: https://support.apple.com/lv-lv/guide/mac-help/mh21245/mac

3. Once in safe mode, I installed AAR and finally the Terms and Conditions popup came and also the one for establish AAR as default pdf reader.

4. Restart mac and voila! AAR now opens pdf files normally.

Hope this will be helpfull.

M

Mats27632977qvc9

Participant

I also have a problem with Reader after upgrading from Catalina 10.15.7 to Ventura 13.1 on an Intel iMac. After the upgrade, Reader incorrectly complained that no pages were selected at printout, making it impossible to print. I then reinstalled Reader which made things even worse. Now Reader starts without showing any window, only the dock icon with a dot is seen. It is impossible to exit normally, I have to do a forced exit.

I also have a PC with Windows 11 22H2 where I have VMware Player 17 and a Ventura VM. In this VM I can install and run Reader without problem.

The workaroundfor the iMac (until Adobe have fixed the Ventura bugs) is to install Adobe Pro with a 7-day trial. After the installation I cancelled the subscription. When logged in to the Adobe account and without a subscription plan, Adobe Pro is identical to Reader, with the difference that Pro works and Reader does not.

Another alternative is to use Chrome. Its pdf reader is enough for my needs.

T

Test Screen Name

Legend

There's no point calling Chat if you have free software only, there is no support for free software.