Skip to main content
pierre-antoinel94233254
pierre-antoinel94233254
Participant
November 4, 2016
Question

trouble with signature in newer versions

  • November 4, 2016
  • 1 reply
  • 453 views

Hi,

I use Reader for a while to sign document using a physical token with a private key certificate.

It worked very and suddenly stopped : when you sign, everything seems good but the signature is not valid : 'file has been altered or damaged after signature'

I tried a lot of thing about configuration but nothing to have something ok..

Result of my test :

- going back to version 2015.10.20060 No problem, everything works perfectly

- After version 015.017.20053, no way to sign something with my physical key.

So after finding how to stop reader upgrades automaticaly, I have a solution, but I would prefer to have Adobe teams correct this 🙂 !!

Best regards.

Pierre

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    November 13, 2016

    Hi Pierre-antoinel94233254,

    Really sorry for the delay in response and thankyou for sharing the updates.

    We have released the latest update for Adobe Reader DC (2015.020.20039)which has fix for the previous bugs.

    Adobe - Adobe Reader : For Windows

    Adobe - Adobe Reader : For Macintosh

    You can go ahead and try updating to the latest one to see if that has resolved the problem that you were experiencing.

    Regards,

    Akanchha

    pierre-antoinel94233254
    pierre-antoinel94233254Author
    Participant
    November 14, 2016

    Hi Akanchha,

    I am sorry, but it is exactly the same behaviour with the latest version i can have (2015.020.20042).

    Best regards

    Pierre

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices