Skip to main content
Participant
May 15, 2023
Question

trusted Certificates offline location

  • May 15, 2023
  • 1 reply
  • 538 views

Hi Community,

we got some Adobe Reader installations on clients without acitve connection to the internet.
So an active update to receive the trusted certificates is not possible.

In past years an past installation it was possible to store the file addressbook.acrodata in the location %ALLUSERSPROFILE%\Adobe\Acrobat\DC\Security.

Now we have the same problem again, users got the message the signee is unknow or untrusted.

Storing the new addressbook.acrodata file at the location %ALLUSERSPROFILE%\Adobe\Acrobat\DC\Security doesnt work with this operation system (i checked it on the old old servers and it works now as before - but not on our current active servers)

maybe somebody with any ideas?

thanks

Andreas

 

This topic has been closed for replies.

1 reply

Souvik Sadhu
Community Manager
Community Manager
May 31, 2023

Hi @Andreas29890361jt9z,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader.

 

You might want to check the given link for more information: Trust Methods — Acrobat Desktop Application Security Guide

 

Let us know if this helps.

 

-Souvik