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chrissyg44166802
Participant
August 30, 2017
Question

Trying to convert to a word document when I already have an account

  • August 30, 2017
  • 1 reply
  • 310 views

I already have an ADOBE account, when I attempt to send a pdf to convert, the document will not export it takes me back to open an account page.  I do not understand why.  I checked my account and it is showing as active.  I do not want to cancel, but If the program will not operate properly. What can be done?

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    1 reply

    Poorvi Singhal
    Community Manager
    Poorvi SinghalCommunity Manager
    Community Manager
    August 31, 2017

    Hi,

    Sorry for the inconvenience caused to you.

    Can you check if you are able to convert through online link: https://cloud.acrobat.com/exportpdf

    Let us know how it goes.

    Regards,

    Poorvi

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