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Marc5C4F
Participant
December 19, 2020
Answered

Trying to reach adobe customer service - change of credit card and country

  • December 19, 2020
  • 1 reply
  • 363 views

I have been trying to get in touch with the Adobe customer service but they are completely unresponsive.  It is impossible to change country and the credit card on the file has expired and I do not not have another card registered in the original country of the account.  The Adobe service is so poor and their processes are so cumbersome that one really wonders how they can survive.  Any ideas?

This topic has been closed for replies.
Correct answer Dov Isaacs

No one here can assist you with account and subscription issues. You must call Adobe Customer Support directly. See https://helpx.adobe.com/contact/phone.html.

 

If you experience difficulties with the agent you are talking to, request to speak with a supervisor.

 

1 reply

Dov Isaacs
Dov IsaacsCorrect answer
Legend
December 19, 2020

No one here can assist you with account and subscription issues. You must call Adobe Customer Support directly. See https://helpx.adobe.com/contact/phone.html.

 

If you experience difficulties with the agent you are talking to, request to speak with a supervisor.

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
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