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Participant
May 14, 2018
Answered

Two sided option i greyed out in Acrobat reader DC

  • May 14, 2018
  • 2 replies
  • 26177 views

My user does see the option for Two-sided, but it's greyed out.  Know of a way to restore that dropdown to functionality?

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi Andrewh,

    As the option for "Two-sided" if greyed out in the Print window, please make sure that your printer has the dual side printing capabilities.

    Also, make sure that the box for "Duplex Unit" in the printer settings is checked.

    To check that, go to Settings > Printers & Scanners. Select the printer you are using from the list of printers available.

    Then click on "Options & Supplies" tab at left in that window and go to "Options" tab.

    Check the if the box for "Duplex unit" is marked or not.

    If it is not checked, check the box and click OK at the bottom to save the settings.

    Then try to print the PDF and check if you able to print on both sides or not.

    Hope this helps.

    Let us know how it goes.

    Regards,

    Meenakshi

    2 replies

    Participant
    January 10, 2021

    HI All, I scoured the web and found all these answers that were correct in what they said but did not help me. I have a duplex unit, and the duplex works but the option to select duplex was greyed out. This only started occurring when I upgraded around the time of Yosemite. I have done all the normal things like remove and re-install drivers with no success. The main problem I had was not that duplex didn't work but that I could not choose the options associated with duplex like printing top bind etc. This was eventually what I found. Choose Printer features from the drop down, the Layout and change the print type to duplex, it is not greyed out here, and you will be able to change the layout you want. This is only accessible if you use the Printer System Dialogue. Good luck

     

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    May 15, 2018

    Hi Andrewh,

    As the option for "Two-sided" if greyed out in the Print window, please make sure that your printer has the dual side printing capabilities.

    Also, make sure that the box for "Duplex Unit" in the printer settings is checked.

    To check that, go to Settings > Printers & Scanners. Select the printer you are using from the list of printers available.

    Then click on "Options & Supplies" tab at left in that window and go to "Options" tab.

    Check the if the box for "Duplex unit" is marked or not.

    If it is not checked, check the box and click OK at the bottom to save the settings.

    Then try to print the PDF and check if you able to print on both sides or not.

    Hope this helps.

    Let us know how it goes.

    Regards,

    Meenakshi

    Participant
    July 13, 2018

    Hello Meenakshi,

    I just recently developed the same problem. First, my printer was jamming excessively because it could not print double sided. Since it was an older printer, I saw its imminent death, so I instantly bought a new printer. After installing the new printer, everything printed from Adobe DC came out double sided. Since this was my first print job, I assumed the printer was the problem. I configured the printer to print single sided but the problem continued. That's when I noticed that the "print on both sides of paper" was checked in adobe. I unchecked it but the problem never went away. Each time I returned to the print menu, the option was still checked. I printed each sheet page by page from adobe on my new printer as well as the old printer. Each printed fine. I also printed from other applications and all was good. My conclusion is, the double-sided option in adobe reader cannot be changed. It appears that after each de-select, the option automatically re-selects the option when you initiate the print action. This is because every time I go back to the print menu, the option remains checked even though I deselected it in the previous print job. Wish I could have said all these in fewer words. Thanks.

    Meenakshi Negi
    Community Manager
    Community Manager
    July 18, 2018

    Hi Komlaa,

    Sorry to say that there is no option to change the default settings of the Print window in the application.

    That is the reason the option is selected by default. You need to manually de-select the option.

    This is an as designed behavior.

    You can add your feedback for this over here Feature Request/Bug Report Form.

    Let us know if you need any help

    Regards,

    Meenakshi