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Question

"У вас установлена более новая версия"...

Forum|Forum|10 years ago
August 21, 2015
2 replies
26001 views

В какой-то момент при обновлении Reader X стало выдавать ошибку типа "Недопустимый диск G". При удалении программы выдало ту же ошибку. Почистил систему с помощью Ccleaner. Теперь при попытке установить Reader 11 в конце установки выдает сообщение: "У вас установлена более новая версия", и установка прерывается. При установке Reader 10.1 установка завершается, но программы нет и pdf файлы не открываются.

Win XP SP3.

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Claudio González

Legend

You can try using this tool to first remove all traces of Reader from your computer:

http://labs.adobe.com/downloads/acrobatcleaner.html

Then, you can download the full offline Reader installer from

http://get.adobe.com/reader/enterprise/

ivanl63049598Author

Participant

Claudio, Acrobat Cleaner helped me to see an error number. It was Error 1327 "Invalid drive G:".

Then I`ve found how to fix it: Start menu -> Run -> subst G: "C:\Windows" -> Enter

Then I`ve used offline installer. Now it works

Thank You!

P.S. Sorry, I was wrong. Not Cleaner helped me. Offline installator showed me an Error with details after fail.

Participating Frequently

Hi ivanl63049598,

Please check under Control Panel if any version of Reader is already installed.

If yes, then first uninstall it from your computer and then reinstall from the below mentioned link:

Adobe Acrobat Reader DC Install for all versions

Let me know how it goes.

Regards,

Anubha

ivanl63049598Author

Participant

Thanks, Anubha. Reader was already uninstalled.