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alexm33277562
Participant
November 18, 2017
Answered

Unable to Access Acrobat Reader Document Cloud after Internet Connection Error

  • November 18, 2017
  • 3 replies
  • 14831 views

​I have been using the Acrobat Reader on my desktop and laptop for a while now but, suddenly, today when I went to access my document cloud in the Reader, I was told I did not have an internet connection. I was also using the internet at the time so I was sure that my connection was stable and strong. I tried reconnecting to the internet just to see if that helped, I tried closing and reopening the program and I also tried restarting my computer just in case. Eventually, the 'Document Cloud' tab under 'Storage' on the side bar wasn't even available. The only options I was given were 'My Computer' and 'Add Account'. I could still see some of the documents I had saved in the document cloud under tab 'Recent' tab which I had worked on yesterday, but I was given an error saying that there was a problem with opening the document. I can't access my documents on the Document Cloud and I'm not sure what else to try. I think it occurred after an update which I received today. Hope this is enough detail for someone to give suggestions. Thank you in advance for any information!

    This topic has been closed for replies.
    Correct answer Gagan

    Hi,

    Sorry to hear that you are facing problems while accessing Document Cloud services in Reader DC.

    Could you please try the following steps -

    1. Sign Out. (Click on User Name from top right to sign out)

    2. Quit Reader DC application and relaunch it.

    3. Now Sign In again.

    4. Try to access the Document Cloud.

    Please share your observations with us.

    Thanks,

    Gagan

    3 replies

    joenancym
    Participant
    March 28, 2020

    This worked for me. Thank you very much.

    GaganCorrect answer
    Adobe Employee
    November 18, 2017

    Hi,

    Sorry to hear that you are facing problems while accessing Document Cloud services in Reader DC.

    Could you please try the following steps -

    1. Sign Out. (Click on User Name from top right to sign out)

    2. Quit Reader DC application and relaunch it.

    3. Now Sign In again.

    4. Try to access the Document Cloud.

    Please share your observations with us.

    Thanks,

    Gagan

    Participant
    November 18, 2017

    Hi thank you for the help. This solution worked for me!

    Participating Frequently
    November 18, 2017

    It did not work for me.

    Sent from my iPhone

    aml343
    Participant
    November 18, 2017

    i have the same problem too. please anyone help. i have a final exam on the next Thursday and all my lectures on the document cloud

    Bernd Alheit
    Community Expert
    Community Expert
    November 18, 2017

    Try following link in a browser:

    https://cloud.acrobat.com/recent

    Participating Frequently
    November 18, 2017

    wil we have to use this method going forward or will be able to use our desktop application at some point?