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uwes62291913
uwes62291913
Participant
June 29, 2018
Answered

Unable to access the Document Cloud files on system

  • June 29, 2018
  • 2 replies
  • 508 views

Hallo,

Android-Tablet Funktion Document Cloud bestens.Windows Rechner sagt keine Dateien in DC

Auf meinem Tablet sind alle Dateien in der Document Cloud vorhanden und bearbeitbar.

Auf meinem Rechner kommt ständig die Fehlermeldung " Document Cloud enthält zurzeit keine Dateien".

Was kann ich tun???

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Uwes,

    Sorry for the inconvenience caused. Assuming you are using Adobe Reader on the Windows machine, please sign out and sign back in Adobe Reader using your current Adobe ID and password, reboot the machine and see if this brings any changes.

    Make sure that you are using the same Adobe ID(email) to access the Document Cloud files from the system which you have used in the Android tablet.

    Try accessing the files from the URL https://cloud.acrobat.com/recent on a browser like Chrome or Firefox or Safari and check for the files.

    Would you mind sharing the screenshot of the error you are getting? To share the screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    You may also refer to the Adobe article Manage and work with your files stored in Adobe Document Cloud

    Let us know if it works out.

    Thanks,

    Anand Sri.

    [Edited Response]

    2 replies

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    June 29, 2018

    Hello Uwes,

    Sorry for the inconvenience caused. Assuming you are using Adobe Reader on the Windows machine, please sign out and sign back in Adobe Reader using your current Adobe ID and password, reboot the machine and see if this brings any changes.

    Make sure that you are using the same Adobe ID(email) to access the Document Cloud files from the system which you have used in the Android tablet.

    Try accessing the files from the URL https://cloud.acrobat.com/recent on a browser like Chrome or Firefox or Safari and check for the files.

    Would you mind sharing the screenshot of the error you are getting? To share the screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    You may also refer to the Adobe article Manage and work with your files stored in Adobe Document Cloud

    Let us know if it works out.

    Thanks,

    Anand Sri.

    [Edited Response]

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 29, 2018

    [moved from Installing, Updating, & Subscribing to Acrobat to File Hosting, Syncing, and Collaboration]

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