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cydneyb21444941
cydneyb21444941
Participant
February 28, 2017
Question

unable to convert a pdf file to word

  • February 28, 2017
  • 1 reply
  • 638 views

I subscribe to adobe and each time I try to convert a pdf file to a word doc the system takes me to the subscribe page.  I've confirmed that I am a subscriber.  This is very frustrating!

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Meenakshi Negi
    Legend
    March 1, 2017

    Hi cydneyb21444941,

    Please make sure that you are sign-in in Adobe Reader application with the same Adobe ID (email address), that you used at the time to purchase Export PDF service.

    Try once to sign-out and relaunch the application. Then sign-in again and try to Export PDF.

    In meantime, you can try to export PDF online here: https://cloud.acrobat.com/exportpdf

    Regards,

    Meenakshi

    cydneyb21444941
    cydneyb21444941Author
    Participant
    March 11, 2017

    Hello...it still does not work!  Adobe has turned into a crap product!

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 11, 2017

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

    -and troubleshooting FAQ https://forums.adobe.com/thread/1962238

    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

    Also, I was not aware that the free Reader would do any conversion at all... since it is free, I think it only reads, hence the name

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