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leslieb49455299
Participant
October 19, 2017
Answered

Unable to convert pdf files to word.

I just purchased a package plan to convert pdf files to word documents and language conversion.  It is not accepting my pdf documents.  Please advise.

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    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    October 20, 2017

    Hi Leslieb,

    There isn't seems to be any active plan under your current account. The Adobe PDF Pack you are referring here is seems to be canceled.

    Have you registered the plan under a different email address? That might be a reason its not letting you to do the conversion.

    Help us with correct information, so that we can help you in better manner.

    Regards,

    Akanchha

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    4 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    November 17, 2022
    @will25171488kyd3 wrote:
    Convert PDF to Word using Acrobat

    Please refrain from waking up old threads, when you do not have an answer. These questions have been answered and the OP has a different plan. Your solution would not help.

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    ABAMBO | Hard- and Software Engineer | Photographer
    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    October 20, 2017

    Hi Leslieb,

    There isn't seems to be any active plan under your current account. The Adobe PDF Pack you are referring here is seems to be canceled.

    Have you registered the plan under a different email address? That might be a reason its not letting you to do the conversion.

    Help us with correct information, so that we can help you in better manner.

    Regards,

    Akanchha

    Translate
    Susan26545425ns5f
    Participant
    October 11, 2022

    Hi, I am having the same problem. I paid for the service to be able to convert pdf files to word documents just a couple months ago and the same thing happens to me: I get the upgrade screen every time. How can this be fixed? I'm paying for a service that I am not getting. As a paying customer who relies on this servic when needed, I am very disappointed and frustrated 

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    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    November 4, 2022

    Hi @Susan26545425ns5f 

     

    Apologize for the delay in response.

    Your account shows that you had a subscription to Adobe Acrobat Export PDF.  This is an online service that helps you convert the PDF format into different ones like word, excel, etc.

    Export PDF service doesn't let you convert another file format into PDF.

     

    Thanks,

    Akanchha 

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