Unable to create a pdf

Hello, I just upgraded from adobe acrobat 2007 to 2020. When I try to convert to a pdf by printing, it doesn't prompt me to save as. Instead it acts like it's printing, but then nothing happens afterwards. I removed the printer and "re-installed' it with no luck.

It's fine for Word and Excel because I can use the "Save as Adobe PDF", but with other programs it's an issue.