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eugenie986
Participant
October 2, 2018
Answered

unable to download adobe reader

  • October 2, 2018
  • 3 replies
  • 852 views

I keep getting an error message that says adobereaderdc_en_cra_ install.exe is already installed on my pc however it is not. how can I resolve this issue? I try to uninstall it but it is not showing up in my control panel to uninstall.

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    Correct answer Mohd Amish

    Please try downloading Reader from this location: https://get.adobe.com/uk/reader/enterprise/

    3 replies

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    October 2, 2018

    May I suggest a deep search for the mentioned file? Maybe you'll find it laying somewhere creating confusion on the Creative Cloud installing system.

    Have you tried to re-install the CC app, too?

      M
      Adobe Employee
      Mohd AmishCorrect answer
      Adobe Employee
      October 4, 2018

      Please try downloading Reader from this location: https://get.adobe.com/uk/reader/enterprise/

      A
      Adobe Employee
      Atul_Puri
      Adobe Employee
      October 2, 2018

      Hi Eugenie,

      Perhaps you've downloaded (not installed yet) adobereaderdc_en_cra_ install.exe?

      -atul

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