Skip to main content
mrmander
mrmander
Participant
August 7, 2015
Answered

Unable to Install Acrobat Reader or Uninstall Previous Corrupt Version

  • August 7, 2015
  • 3 replies
  • 21657 views

I upgraded to Windows 10 but did not like it and reverted back to Windows 8.1. However, Adobe Acrobat Reader seems to have become corrupted during the process, as I cannot associate opening PDF files with the version of Reader that I had on my computer which was Adobe Reader XI (11.0.12). I tried installing Adobe Reader DC but during the installation process I get a pop-up that says it needs to find AcroRead.msi. I get the same error when I try to uninstall the previous version. I would appreciate any assistance you can provide. Thank you.

This topic has been closed for replies.
Correct answer AadeshSingh

Hi mrmander,

Please run this cleaner tool to remove the traces of previous version of Adobe Reader, restart your computer & install Adobe Acrobat Reader DC using this link Adobe - Adobe Acrobat Reader DC Distribution.

Let me know if the issue persist.

Regards,

Aadesh

3 replies

K
kundank73613067
Participant
June 16, 2016

above solution is not working for me with same problem.is there any other solution can any one provide?please help;

AadeshSingh
Community Manager
AadeshSinghCommunity ManagerCorrect answer
Community Manager
August 7, 2015

Hi mrmander,

Please run this cleaner tool to remove the traces of previous version of Adobe Reader, restart your computer & install Adobe Acrobat Reader DC using this link Adobe - Adobe Acrobat Reader DC Distribution.

Let me know if the issue persist.

Regards,

Aadesh

S
stevenc85650542
Participant
August 7, 2015

I have the same problem and the cleaner does not work.

    pwillener
    pwillener
    Legend
    August 7, 2015

    Use the Cleaner Tool http://labs.adobe.com/downloads/acrobatcleaner.html

    mrmander
    mrmanderAuthor
    Participant
    August 7, 2015

    I am unable to use the cleaner tool, as when I used it I still get this popup:

    I pressed cancel and then it said it had been uninstalled. I will reboot and report back. Here is the log: Adobe Acrobat Reader 11.0.12 Cleanup Log - Pastebin.com

    mrmander
    mrmanderAuthor
    Participant
    August 8, 2015

    The cleaner tool at Use the Cleaner Tool http://labs.adobe.com/downloads/acrobatcleaner.html did the trick, and even though I got the error during the cleaner tool, after rebooting my computer, I was able to install Adobe Acrobat Reader DC using the link Adobe - Adobe Acrobat Reader DC Distribution .

    Thanks all!

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices