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Paul M. Zahorosky
Known Participant
August 25, 2026
Question

Unable to move to document edges when zoomed in.

  • August 25, 2026
  • 5 replies
  • 35 views

When viewing a document (native page size of 17.00 x 11.00 in) at 100% zoom, the right edge of the page is hidden behind the tool bar and cannot be moved into view. This does not seem to occur at other zoom level. As the entire page should have the ability to be viewed at any zoom level, I assume this is a bug. Please look into this issue.

Architecture: arm64

Processor: Apple M1 Pro

Build: 26.1.21789.0

AGM: 8.0.2

CoolType: 11.0.0

JP2K: 4.0.2.54782

 

    5 replies

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    August 25, 2026

    ​Hi @Paul M. Zahorosky ,

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    A couple of things that would help narrow this down:

    • Have you started experiencing this issue recently after an update? What is the version of the Acrobat application you are using? Try updating the Acrobat to the latest version  26.001.21789 Out of cycle update, Aug 11, 2026 from the help menu > check for updates and reboot the computer once.

    • Is this an issue with a particular PDF file or with all the PDFs? Try with a different PDF file and check. 

    • Does this happen with standard page sizes (Letter, A4) too, or only with the 17 x 11 in custom size you mentioned?

    • Are you viewing in Single Page mode or continuous scrolling, and have you tried Shift + scroll wheel or a two-finger horizontal swipe to pan right?

    Once we have more information, we can guide you further.

     ~Amal

    Paul M. ZahoroskyAuthor
    Known Participant
    September 29, 2026

    Hello ​@Amal Jaiswal,

     

    Thank you for the reply. I posted the Acrobat version in the OP:
    Build: 26.1.21789.0

    I believe this is a newer version than what you noted. There have been no updates since the original post.

    Answers to your other questions:

    • Is this an issue with a particular PDF file or with all the PDFs? Try with a different PDF file and check. 
      All PDF’s, when viewed at 100% zoom, that extend into the right-hand toolbar and the window is sized smaller than the document.

    • Does this happen with standard page sizes (Letter, A4) too, or only with the 17 x 11 in custom size you mentioned?
      So far, the issue occurs with any size document.

    • Are you viewing in Single Page mode or continuous scrolling, and have you tried Shift + scroll wheel or a two-finger horizontal swipe to pan right?
      I am viewing in Single-page view, scrolling is not enabled. The issue persists with the Pan Tool and “Shift + scroll wheel”.

    Thanks.

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    September 29, 2026

    Hi there,

    Thanks for sharing the update. 

    Please try updating the application to the new version  26.002.21931 Out of cycle update, Sep 17, 2026 and reboot the application once and see if that helps. 

    Let us know how it goes. 

    Regards,

    Amal 

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