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Lhord31384443a6yd
Participant
July 30, 2023
Question

Unable to open a file

  • July 30, 2023
  • 1 reply
  • 1474 views

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HOW TO RESOLVE THIS ISSUE? THANK YOU

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1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
July 30, 2023

@Lhord31384443a6yd 

 

You replied to a 5-year-old resolved thread and I have branched your post to a new thread for you.

 

A few questions:

  • Is this with one document or with all documents?
  • Did it come from a government website?
  • What is your OS and version? 
  • Are you on macOS, Windows, Android, or iOS?
  • Are you using Adobe Acrobat Reader as your PDF viewer? If yes, then which version?

 

Jane

    L
    Lhord31384443a6ydAuthor
    Participant
    July 30, 2023

    Good day,

     

    ● Application form. This might have all documents.

    ●Yes, its from a government website.

    ● I dont know

    ●I tried it on windows and android too. Still cant be open.

    • . Yes, 23.6.0

     

    Thank you.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    July 30, 2023

    Hi @Lhord31384443a6yd 

     

    Many government forms were created with LiveCycle and cannot be opened on mobile devices, which is what I suspected at first. But they do open on Windows.

     

    Since it's a government website, can you give us the Form Number and/or a link to the site so we can try opening it? We might be able to see what is going on.

     

    Jane

     

     

     

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