Skip to main content
M
melissak47057034
Participant
February 7, 2017
Question

Unable to open PDF

  • February 7, 2017
  • 1 reply
  • 429 views

Hi

I am unable to open any PDF documents attached to emails as they state "password protected". I can see this is an issue for many people. I have tried putting in all passwords I use. Still nothing. I can not remember ever having installed the option of password protecting files so assume this is something Adobe has done themselves. Frustrating!

Message read: "The password is incorrect. Please make sure than Caps Lock is not on by mistake and try again."

I have done this numerous times and still nothing. Please do not ask for a screen shot of the message as I do not know how to do this.

Melissa

    This topic has been closed for replies.

    1 reply

    Just Shoot Me
    Just Shoot Me
    Legend
    February 7, 2017

    The PDF Document you received in the Email is Password Protected. Unless the writer/creator of the PDF Document and or the person/Entity that sent you the document in the email supplied you with the correct password you won't be able to open it. This has nothing to do with any Adobe software.

    Contact the person/Entity that sent you the document and ask for the password.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices