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adaa16534320
adaa16534320
Participant
May 24, 2017
Answered

Unable to open PDF

I need an answer right away please.  Trying to open a probate court form.  Already installed the most recent version of reader.  Still not working.  I have a Mac but that shouldn't make a difference.  Appreciate feedback.  Thanks.

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    Jon Fritz
    Jon FritzCorrect answer
    Community Expert
    May 24, 2017

    You can get PDFs to open outside of a browser a few different ways...

    1. Change your browser settings so it downloads PDFs instead of reading them...

         For example in Firefox go to Tools > Options > Applications > scroll down to Portable Document Format and change from "Preview in Firefox" to either "Save File" or "Use Adobe Acrobat"

    2. Right click the PDF link from the browser and choose Save Link As...
         This will download the PDF and allow you to open it with Acrobat (without changing browser settings)

    3. .zip the PDF before uploading to your site (if you want to do this for others viewing your site)
         This will force a download of the .zip. The user will then have to unzip the file and can open in Acrobat if they like.

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    9 replies

    windeel6083161
    windeel6083161
    Participant
    January 28, 2021

    If a document is created as a pdf and it is saved in DropBox how is it not able to be opened in Adobe Acrobat DC. That seems to be counterproductive to the design of the software. I am frantically trying to get another company documents that are time sensitive and I can't even proof them before I send.

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    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    January 28, 2021

    You can open Dropbox files in Adobe Acrobat.

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    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    May 24, 2017

    Don't open the form in a browser.

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    lydiat22920469
    Participant
    May 24, 2017

    How do you get it to not open in the form of a browser. It by default opens in this manner.

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    ~graffiti
    ~graffiti
    Legend
    May 24, 2017

    Right-click on the link to the pdf, save it to your computer, open Reader then use File>Open to open the pdf file.

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    Claudio González
    Claudio González
    Legend
    May 24, 2017

    How are you trying to open it? What exactly happens when you try?

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