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jacobom13080260
jacobom13080260
Participant
November 5, 2018
Answered

Unable to open pdf after updating to MacOS Mojave version 10.14

  • November 5, 2018
  • 1 reply
  • 1793 views

Hi team,

After updating my MAC I cannot use adobe anymore. I can see my pdf in preview but I cannot open them with Adobe Reader.

Can you please give me a hand?

Thank you,

Jacobo

These is the specific error:

Process:               AdobeReader [1156]

Path:                  /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader

Identifier:            com.adobe.Reader

Version:               19.008.20080 (19.008.20080)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           AdobeReader [1156

Date/Time:             2018-11-04 23:46:37.189 -0400

OS Version:            Mac OS X 10.14 (18A391)

Report Version:        12

Bridge OS Version:     3.0 (14Y667)

Termination Signal:    Illegal instruction: 4

Termination Reason:    Namespace SIGNAL, Code 0x4

Terminating Process:   exc handler [1156]

Application Specific Information:

Crashing on exception: Invalid parameter not satisfying: image != nil

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Jacobom,

    I am sorry for the delayed response and inconvenience caused, please reboot the machine once and install the latest patch of Adobe Reader 19.010.20064 from help menu of Adobe Reader>Check for updates, or manually from DC Release Notes — Release Notes for Acrobat DC Products

    Reboot the machine and check.

    Try opening a few PDF files in Adobe Reader from Window -> Cascade -> Tile and see if that brings up the PDFs.

    Are you not able to view all the PDF files or is it specific to one PDF file?

    You may also refer and try the suggestion from the help article Can't open PDF

    If the issue persists please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    December 26, 2018

    Hello Jacobom,

    I am sorry for the delayed response and inconvenience caused, please reboot the machine once and install the latest patch of Adobe Reader 19.010.20064 from help menu of Adobe Reader>Check for updates, or manually from DC Release Notes — Release Notes for Acrobat DC Products

    Reboot the machine and check.

    Try opening a few PDF files in Adobe Reader from Window -> Cascade -> Tile and see if that brings up the PDFs.

    Are you not able to view all the PDF files or is it specific to one PDF file?

    You may also refer and try the suggestion from the help article Can't open PDF

    If the issue persists please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

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