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MarkJohn_Tayag
Participant
October 12, 2017
Question

Unable to open PDF in IE11

  • October 12, 2017
  • 1 reply
  • 1700 views

Hi Team,

I'm not able to open any PDF in IE11 even normal pdf in browser. however in Chrome and Firefox im able to do so.

I've disable manage add in and enable most of it. I've tried following steps in forum but did not work.

Using version 2015.0.017.20050

    This topic has been closed for replies.

    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    October 13, 2017

    Hi MarkJohn.Tayag,

    As per the issue description, you are unable to open pdf in Internet Explorer 11, is this correct?

    Please try updating Reader to the latest version and see if that resolves the issue.  Launch Reader > click help > check for updates.

    To download updates manually, click here: 17.012.20098 Out of cycle update, August 29, 2017 — Acrobat and Adobe Reader Release Notes

    If that doesn't work, try the troubleshooting steps given in the links below, if you haven't already:

    Troubleshoot viewing PDF files on the web

    Display PDF in browser Adobe Acrobat, Acrobat Reader

    Could you let us know what happens when you try to open pdf in IE? Is there any error message?

    Which operating system you have on the machine?

    -Shivam

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