Unable to open PDF received in email

Question

Since yesterday Wednesday 6th October 2021 I am now unable to open email PDF attachments.

I use EM Client and my provider is Orcon.net.nz I can open older files received in the same format from the same sender, no problem, but since trying to open anything I received via email from yesterday, I get the following message: "Adobe Acrobat Reader could not open Invoice 1234 because it is either not a supported file type or because this file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)." I have received these invoices for years from the same provider, so I am reluctant to accept that all of a sudden they are doing things differently. I also have saved these files, and tried to reopen in a web browser, and receive errors there as well.

Thanking you.,

Liz

Harsh Vardhan Pareek · Answer

Hi  Hope you are doing well.As mentioned that you are getting the error while opening PDF files. Here are discussion links for a similar issue, kindly follow the troubleshooting steps provided there.https://community.adobe.com/t5/acrobat-reader-discussions/error-message-quot-adobe-reader-could-not-open/td-p/4391887https://community.adobe.com/t5/adobe-acrobat-online-discussions/cannot-open-pdf-file-says-not-supported-or-file-is-damaged-help/td-p/10039410 Let us know if that helps. Thanks,Harsh

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